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Conflict and Negotiation Skills

Overview: This workship provides participants with an understanding of the role of negotiation skills in conflict resolution. Conflict and Negotiation Skills focuses on developing competency in dealing with conflict in a positive way and using negotiation actions to neutralize the potentially disruptive effects of conflict in the organization.

Objectives: Participants will:

• Define functional and dysfunctional conflict and the sources of conflict in organizations.
• Describe the characteristic behaviors of effective and ineffective coping styles.
• Use good conflict resolution and negotiation skills to reduce and resolve conflict.
• Apply skills for negotiating for mutual benefit .

Time: One Day