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Conflict
and Negotiation Skills
Overview: This workship
provides participants with an understanding of the role of negotiation
skills in conflict resolution. Conflict and Negotiation Skills focuses
on developing competency in dealing with conflict in a positive way
and using negotiation actions to neutralize the potentially disruptive
effects of conflict in the organization.
Objectives: Participants
will:
- Define functional and
dysfunctional conflict and the sources of conflict in organizations.
- Describe the characteristic
behaviors of effective and ineffective coping styles.
- Use good conflict resolution
and negotiation skills to reduce and resolve conflict.
- Apply skills for negotiating
for mutual benefit .
Time: One Day