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Front Line Customer Contact Skills

Overview: If you are a first contact person by phone or in person, you are the perfect candidate for this front-line, skill-based training. Learn to project a professional image, answer customer questions and concerns, take complete messages, and keep order when visitors and phone calls are clamoring for your time.

Objectives: Participants will:

• Discuss qualities and behaviors that create the professional image
  
• Discover how to make people feel welcome
  
• Explore techniques for effectively handling phones and visitors
  
• Build personal and professional skills
  
• Learn to answer questions and solve problems
  
• Evaluate time efficiency methods

Time: One Day