Customer Service in the Public Agency

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Customer Service in the Public Agency

Overview: This workshop focuses on the specifics of customer service in the public sector and how to be more effective working with the public.

Objectives: Participants will learn skills to meet customer and organizational expectations, handle challenges, and learn the skills of great customer service. Participants will:

Discuss the importance of both process and people skills
Develop reasonable expectations with customers in person and over the phone
Discover strategies for identifying typical versus tough situations
Explore ways to prevent difficult situations from escalating

Time: One Day





	You selected: *Customer Service in the Public Agency* Overview: This workshop focuses on the specifics of customer service in the public sector and how to be more effective working with the public. Objectives: Participants will learn skills to meet customer and organizational expectations, handle challenges, and learn the skills of great customer service. Participants will: Discuss the importance of both process and people skills Develop reasonable expectations with customers in person and over the phone Discover strategies for identifying typical versus tough situations Explore ways to prevent difficult situations from escalating Time: One Day