Dealing with Angry People

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Dealing with Angry People

Overview: This workshop combines communication techniques, human relations, handling complaints, fear, and anger by showing the participant how to use problem-solving techniques to respond effectively.

Objectives: This course provides opportunities and techniques with a focus on real-world examples. Participants will:

Develop skills to effectively respond to client or public anger
Identify skills to minimize disruptive behaviors
Discuss ways to handle complaints and minimize customer anger
Understand the causes of anger and fear behaviors
Respond effectively to client concerns and anger

Time: One Day or Half-Day formats available





	You selected: *Dealing with Angry People* Overview: This workshop combines communication techniques, human relations, handling complaints, fear, and anger by showing the participant how to use problem-solving techniques to respond effectively. Objectives: This course provides opportunities and techniques with a focus on real-world examples. Participants will: Develop skills to effectively respond to client or public anger Identify skills to minimize disruptive behaviors Discuss ways to handle complaints and minimize customer anger Understand the causes of anger and fear behaviors Respond effectively to client concerns and anger Time: One Day or Half-Day formats available