Extraordinary Customer Service

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Extraordinary Customer Service

Overview: This workshop focuses on maintaining quality customer service and being more effective in working with the public. The course combines communication techniques and good human relations skills to improve client responses.

Objectives: Participants will:

Identify steps to providing effective public contact in person and over the phone
Discuss the importance of a combination of process and people skills in customer service
Learn to manage customer behaviors
Learn to take it professionally, NOT personally

Time: One Day





	You selected: *Extraordinary Customer Service* Overview: This workshop focuses on maintaining quality customer service and being more effective in working with the public. The course combines communication techniques and good human relations skills to improve client responses. Objectives: Participants will: Identify steps to providing effective public contact in person and over the phone Discuss the importance of a combination of process and people skills in customer service Learn to manage customer behaviors Learn to take it professionally, NOT personally Time: One Day