Professional Telephone Skills

You selected:

Professional Telephone Skills

Overview: This workshop is designed to teach participants how to build positive, professional customer service relationships over the phone. The course combines communication techniques and good human relations skills to improve responses.

Objectives: Participants will learn to:

Develop techniques for giving and obtaining information efficiently and effectively
Identify the steps to providing effective public contact over the telephone and in person
Practice effective listening skills and maintain a positive attitude
Effectively manage complaints and dissatisfaction

Time: Half-Day





	You selected: *Professional Telephone Skills* Overview: This workshop is designed to teach participants how to build positive, professional customer service relationships over the phone. The course combines communication techniques and good human relations skills to improve responses. Objectives: Participants will learn to: Develop techniques for giving and obtaining information efficiently and effectively Identify the steps to providing effective public contact over the telephone and in person Practice effective listening skills and maintain a positive attitude Effectively manage complaints and dissatisfaction Time: Half-Day