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Working Through Anger -- Conflict Management

Overview: How you handle and manage conflict and anger directly affects how successful you are in relationships and on the job. People spend 20% of their time managing conflict (49% in the public sector). This workshop will focus on professional skills to manage conflict and anger.

Objectives: Participants will:

  • Identify individual behaviors in conflict situations
  • Diagnose destructive conflict situations and develop strategies for overcoming them
  • Practice win/win negotiation strategies for conflict resolution
  • Learn techniques for handling and coping with anger

Time: One Day