You selected:
Working Through
Anger -- Conflict Management
Overview: How you handle
and manage conflict and anger directly affects how successful you are
in relationships and on the job. People spend 20% of their time managing
conflict (49% in the public sector). This workshop will focus on professional
skills to manage conflict and anger.
Objectives: Participants
will:
- Identify individual behaviors
in conflict situations
- Diagnose destructive conflict
situations and develop strategies for overcoming them
- Practice win/win negotiation
strategies for conflict resolution
- Learn techniques for handling
and coping with anger
Time: One Day